A customer complained on Facebook about the packaging of Woolworths’ online orders-but not everyone agreed.
A confused shopper expressed disappointment at how Coles packaged her click-and-pick orders.
A Woolies shopper complained on Facebook that their eggs and milk were in the same bag. Image: Facebook/Woolworths Source: Facebook
A customer complained on Facebook about how their Woolworths delivery order was packaged, but this caused people to disagree on the complaint.
Due to the coronavirus outbreak, most parts of the country are under lockdown, and more and more shoppers choose to deliver groceries to their homes or click to pick them up at the nearest supermarket.
A Queensland shopper shared on Facebook how to pack 2 liters of milk and a carton of eggs in the same Woolworths plastic bag for home delivery.
They wrote: “Just want to know on which planet my lovely private shopper thinks they can pack these two items together.”
“I am grateful that my eggs have not been broken… Now together with my please do not squash my bread instructions, I need to add please pack my eggs individually and alone.”
A Woolies shopper complained on Facebook that her eggs and milk were in the same bag. Image: Facebook/Woolworths. Source: Facebook
The shopper’s post evoked different reactions. Some people said they had similar experiences when packing up groceries, while others expressed less sympathy.
When placing an order for groceries, Woolworths customers can specify how they wish to pack the groceries in the remarks section of the online order.
Woolworths told news.com.au that they “thanks to this customer for feedback” and encourage customers to let the supermarket know if they are dissatisfied with the way their order arrived.
A TikToker’s mother was not impressed by the fact that there were only two chocolate bars in a bag. Image: TikTok/@kassidycollinsss Source: TikTok TikTok
A spokesperson said: “We have a dedicated team of private shoppers and drivers who work hard to deliver thousands of online orders to the highest standards every day.”
“Our private shoppers will take care to ensure that the products are well packaged to avoid breakage, and we encourage customers to let us know if any of the products in their order are not in optimal condition.
“Although none of these items are damaged, we thank this customer for the feedback and pass it on to our team.”
It’s not just Woolies that are under scrutiny for how they pack their orders, Coles customers complained about the “frustrating” click and collect experience last week.
The TikTok account @kassidycollinsss posted a video in which her mother clicked to pick up the order after returning from Coles, but was frustrated with the number of bags used.
Another shopper picked up their groceries and found a small bag in one of the bags. Picture: TikTok/@ceeeveee89. Source: TikTok TikTok
“What the hell is this… They charged me 15 cents for a bag for two small chocolate bars that are easy to put in,” she added, pointing to the other bag.
“We have a complete bag to hold an item. You might say, because they don’t want to flatten corn — well, you have vegetables in this one, so I don’t know why I can’t put this [corn] in Save a bag here,” she said in the Douyin video, opening a bag with a bag of corn in it.
To make things more frustrating, Chantelle said that some of her shopping bags were full of groceries.
Both videos received dozens of comments from other shoppers who claimed to have similar “frustrating” experiences.
Coles told news.com.au that they “encourage customers to directly contact our customer service team if they want to share their feedback on clicking and collecting bags used by others.”
A spokeswoman said: “During online shopping, bags are essential for putting items together. For health and safety reasons, bags are essential for certain products.”
Notes on relevant advertisements: We collect information about the content (including advertisements) you use on this website, and use this information to make advertisements and content on our network and other websites more relevant to you. Learn more about our policies and your choices, including how to opt-out.
Post time: Oct-09-2021